Question 1

Am I eligible for compensation?

Accepted Answer

You are eligible for compensation under EU Regulation 261/2004 if your flight was: 1) Delayed by more than 3 hours on arrival, 2) Cancelled less than 14 days before departure, 3) Overbooked resulting in denied boarding, or 4) You missed a connection due to a delay. The flight must either depart from an EU airport or arrive at an EU airport with an EU carrier.

Question 2

How much compensation can I receive?

Accepted Answer

Compensation amounts depend on flight distance: €250 for flights up to 1,500km, €400 for EU flights over 1,500km and non-EU flights between 1,500-3,500km, and €600 for non-EU flights over 3,500km. The amount may be reduced by 50% if the airline offers re-routing with specific arrival time conditions.

Question 3

What is considered an extraordinary circumstance?

Accepted Answer

Extraordinary circumstances are situations beyond the airline's control where compensation is not due. These include: severe weather conditions, air traffic control strikes, security risks, political instability, and hidden manufacturing defects. However, technical problems, crew strikes, and most operational issues are NOT considered extraordinary circumstances.

Question 4

Can I claim for flights older than 3 years?

Accepted Answer

The time limit varies by country. In the UK, you can claim up to 6 years old. In most EU countries, it's between 2-10 years. Netherlands: 2 years, Germany: 3 years, France: 5 years, Spain: 5 years, Italy: 2 years. We can check your specific case during the claim process.

Question 5

What if I already accepted a voucher from the airline?

Accepted Answer

If you accepted a voucher under pressure or without being informed of your right to cash compensation, you may still be able to claim. EU law requires airlines to offer cash as the primary option. Contact us to review your specific situation.

Question 6

How long does the claims process take?

Accepted Answer

Most claims are resolved within 4-12 weeks. Simple cases with cooperative airlines can be settled in 2-4 weeks. Complex cases requiring legal action may take 3-6 months. We keep you updated throughout the process and work to resolve claims as quickly as possible.

Question 7

What documents do I need to provide?

Accepted Answer

Essential documents: Booking confirmation or e-ticket, Boarding passes (if available), Passport/ID copy. Helpful but optional: Photos of departure boards showing delays, Receipts for expenses incurred, Communication from the airline. Don't worry if you're missing some documents - we can often obtain them for you.

Question 8

What happens after I submit my claim?

Accepted Answer

1) Immediate assessment: Our AI reviews your claim instantly. 2) Within 24 hours: We submit your claim to the airline. 3) 2-8 weeks: Airlines typically respond (we handle all communication). 4) If rejected unfairly: We escalate to legal action at no extra cost. 5) Payment: Once successful, you receive compensation minus our fee.

Question 9

Do I need to do anything during the process?

Accepted Answer

No, we handle everything! We manage all communication with the airline, prepare legal documents if needed, and keep you updated via email. You only need to provide initial information and documents. We do all the hard work.

Question 10

Can I track my claim status?

Accepted Answer

Yes! You'll receive a unique claim reference number and can track progress through our website. We also send email updates at key milestones: claim submitted, airline response received, and payment processed.

Question 11

How long does the claims process take?

Accepted Answer

We operate on a No Win, No Fee basis. Our success fee is 31% of the compensation received, plus a €33 administrative fee per claimant. You only pay if we win your case. If we don't succeed, you pay nothing.

Question 12

Are there any hidden costs?

Accepted Answer

Absolutely not! Our fee structure is completely transparent. The 31% + €33 covers everything including legal fees if we need to take your case to court. You'll never receive surprise charges or additional bills.

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