Complaints Procedure
We take all complaints seriously and aim to resolve them fairly and promptly
If you're not satisfied with our service, please let us know. We're committed to addressing your concerns and improving our services based on your feedback.
Our Commitment to You
- We will acknowledge your complaint within 24 hours
- We will investigate thoroughly and impartially
- We will keep you informed throughout the process
- We will provide a detailed response within 30 days
- We will learn from complaints to improve our service
Complaint Process
1
Submit Complaint
Fill out the complaint form with detailed information about your issue
Day 1
2
Acknowledgment
We acknowledge receipt and begin investigating your complaint
Within 24 hours
3
Investigation
Our team thoroughly investigates the issue and reviews all relevant information
5-10 business days
4
Resolution
We provide a detailed response with our findings and proposed resolution
Within 30 days
Submit a Complaint
Alternative Ways to Complain
Phone
+31 (0) 20 123 4567
Mon-Fri, 9 AM - 6 PM CET
Post
Complaints Department
LeadStream B.V.
Le Mairekade 77
1013 CB Amsterdam
Netherlands
Not Satisfied?
If you're not satisfied with our response, you can escalate your complaint to:
European Consumer Centre
ec.europa.eu/consumers/eccAlternative Dispute Resolution
ec.europa.eu/consumers/odrResponse Times
* We'll inform you if we need more time